Privacy Policy

We are committed to handling your data responsibly and transparently. Our team receives regular training on information security and follows strict confidentiality rules. If you have any questions or concerns about data protection, feel free to reach out to our Data Protection Officer at [email protected].

Our Privacy Promise

Coolzino Casino values your privacy highly and works hard to keep your personal information safe. We aim to be open about why we collect data and how we use it, always respecting your choices and rights. Our goal is to use your information to deliver a smoother, more personalized experience while meeting all legal obligations.

To comply with anti-money laundering rules, players must wager their deposited funds at least once before requesting a withdrawal. We may also perform additional identity verification (KYC) during deposits or withdrawals. This can include requesting a selfie with your ID, documents in Latin or Cyrillic script, or even a video call if needed. For CAD users, withdrawals are limited to specific methods like EcoPayz, Interac, Instadebit, and iDebit once activated with a qualifying deposit. We reserve the right to contact you by phone as part of the verification process, and no payouts will be issued until your account is fully verified.

What Personal Information We Collect

When you register an account with Coolzino Casino, we gather basic details such as your full name, email address, postal address, phone number, gender, and date of birth. We also require photographic identification and proof of address for due diligence, along with banking information to verify the source of funds when transactions occur. Your chosen username and password complete the registration process.

As you use our services, we collect data about your interactions with the platform, including browsing behavior on the site (detailed further in our Cookies Policy), device information like model, operating system, IP address, and browser type. We may record phone conversations to confirm instructions, resolve issues, meet regulatory needs, improve service quality, train staff, or prevent fraud. Any information you voluntarily share, such as through social media, may also be noted.

In certain cases, we may process special categories of data, particularly information related to responsible gambling and health. We apply extra safeguards to protect this sensitive information and maintain its confidentiality.

Why We Collect and Process Your Data

Collecting your personal data is essential for providing the gaming services you request. It enables us to deliver games, process transactions, send service messages (such as password reminders or account status updates), and handle your inquiries. This processing is necessary to fulfill our contract with you, as outlined in our Terms and Conditions.

We also rely on legitimate business interests to enhance your experience. This includes personalizing recommendations based on your playing history, improving navigation and overall services through analysis and research, conducting market studies, and testing system upgrades. We may contact you about promotions, competitions, or surveys, though you can opt out of marketing communications at any time.

Additionally, we use data to maintain a safe and fair environment by preventing unauthorized software use, detecting breaches of our rules, and performing affordability checks. For special categories of data, we only proceed with your explicit consent, when the information is public, for legal claims, or when required by substantial public interest under applicable law.

When We Share Your Personal Information

Coolzino Casino does not sell or share your data with third parties for marketing purposes. However, we may disclose information in specific situations to comply with legal requirements, respond to regulators, or protect our rights. This includes sharing with financial institutions when requested by authorities, during fraud or affordability verification, and with trusted service providers who assist with technology, data storage, payment processing, or advertising.

We may also share data with external auditors for compliance checks or in the event of a business sale or merger, where the receiving organization must use your information only as described in this policy. In cases involving self-exclusion, relevant regulators may be notified. Whenever we share data, we ensure appropriate protections are in place.

How Long We Keep Your Data

We retain your personal information only as long as necessary to provide our services, meet contractual obligations, or fulfill legal requirements such as anti-money laundering and licensing rules. After you stop using Coolzino Casino, we may continue holding certain data to defend against potential legal claims, comply with data protection guidelines, or complete balancing tests under legitimate interests.

Your Rights Regarding Your Personal Information

You have several important rights under data protection laws. These include the right to access a copy of your data, request corrections or deletion (subject to retention obligations), restrict processing, and receive your information in a portable format when processing is based on consent or contract and carried out automatically.

You can object to processing based on legitimate interests or for direct marketing purposes, including profiling. Where we rely on your consent—for example, for marketing—you may withdraw it anytime, often through a simple unsubscribe link or by contacting us. We also provide safeguards regarding automated decisions that could significantly affect you, such as those used for fraud detection, account approval, or risk assessment.

To exercise any of these rights, contact our Data Protection Officer at [email protected]. We aim to respond within one month, though complex requests may take longer. If a request does not meet legal standards, we may charge a reasonable fee or decline it with justification. Note that certain mandatory information is required for registration and service use; without it, you may not be able to open or maintain an account.

Security of Your Data

Protecting your information is a core commitment at Coolzino Casino. We use robust security measures, including regular third-party testing, 24/7 intrusion detection systems, and advanced fraud prevention tools. Payment details are encrypted by our trusted providers, and we never store or transfer your card data directly—transactions occur through secure gateways.

Our systems employ SSL encryption for all data transmissions. Any suspicious account activity triggers immediate suspension and thorough investigation. If you notice anything unusual in your transaction history or balance, please contact us without delay.

Complaints and Changes to This Policy

If you have concerns about how we handle your personal data, please email our Data Protection Officer at [email protected]. Should you remain unsatisfied, you can escalate the matter to your national data protection authority.

This Privacy Policy may be updated periodically to reflect changes in our practices or regulations. The revision date appears at the top. Continued use of our services after changes implies acceptance. For significant updates affecting data usage, we will provide clear notice and may require your explicit consent. You can close your account at any time if you prefer not to accept revisions.

Your Responsibilities

By using Coolzino Casino and providing your information, you agree to supply accurate, complete, and current details. You must notify us promptly of any changes. If we discover false or incomplete information, or suspect a breach of this policy or data protection laws, we reserve the right to reject your registration or suspend or close your account immediately, without liability for compensation.

We encourage you to review this policy regularly to stay informed about how we protect and use your personal data while you enjoy a secure and enjoyable experience at Coolzino Casino.